Part 3 - Core Requirements
  

2.10  The institution provides student support programs, services, and activities consistent with its mission that are intended to promote student learning and enhance the development of its students. (Student Support Services)

Compliance
Partial Compliance
Non-Compliance

Narrative

The University of New Orleans is a comprehensive urban research university committed to providing educational excellence to a diverse undergraduate and graduate student body.  The university has approximately 6900 undergraduate and 2100 graduate students representing 50 states and 90 nations.  The university has 39 undergraduate programs and 45 graduate programs.  The average class size is 22 with an 21:1 student/faculty ratio.  There are 15 research centers/institutes, 125 student organizations, and 14 NCAA Sports Teams. (UNO at a Glance)

The Mission of the University includes two specific statements that underlie the importance of student support services:

The University of New Orleans is a comprehensive urban research university committed to providing educational excellence to a diverse undergraduate and graduate student body.

The University of New Orleans, as a global community asset, serves national and international students and enhances the quality of life in New Orleans, the state, the nation, and the world by participating in a broad array of research service learning, cultural and academic activities.

In alignment with the strategic plan, the institution provides a supportive and student-centered learning environment for high-achieving, diverse, and motivated students that enhance their success.  Students are provided an appropriate range of programs, services, and activities to promote student learning and enhance development.  All student support programs and services provided by the institution serve all level of students as well as all students taking off-campus or distance education courses. 

There are certain programs that have federal limitations on students that may be served.  Additionally, there are programs that are focused on particular populations of students although no student is excluded from any program offered by the University. For example, the First Year Experience program is focused on first year students; however, it will serve any UNO student.   

The majority of the student support programs, services, and activities are administered through Student Affairs and Enrollment Management.  Others are administered through Academic Affairs and Business Affairs. 

The Office of Student Affairs and Enrollment Management is comprised of the Division of Student Affairs and the Office of Enrollment Services.  In accordance with the mission and strategic plan of the University of New Orleans, the mission of Student Affairs and Enrollment Management is to recruit, retain and graduate academically qualified students from the Greater New Orleans area and state, as well as nationally and internationally.  The Office of Student Affairs and Enrollment Management is committed to the well-being and academic success of all students through a variety of quality student-focused programs and services.  

Table 1: Organization of Student Affairs and Enrollment Management

Student Affairs and Enrollment Management
Student Affairs Enrollment Services
Accountability and Advocacy Admissions
Career Services Financial Aid
Counseling Services First Year Advising
Disability Services First Year Experience
Learning Resource Center New Student Orientation
Student Health Services Privateer Enrollment Center

Student Housing

  • Pontchartrain Hall
  • Lafitte Village
  • Privateer Place

University Success

Student Involvement and Leadership

  • Student Government
  • Student Activities Council
  • Leadership Cabinet
  • Greek Life
  • Service Coalition
 
Student Support Services  
Testing Services  

 

Accountability and Advocacy

The basic philosophy of the UNO Student Code of Conduct [Page: 21]  is one of education. The University encourages student growth and development as an individual through self control. UNO is committed to protecting student rights and the rights of others. Policies governing members of the University community are outlined in the UNO Student Handbook and other official publications.  If students feel that a University policy or their rights have been violated, they are encouraged to seek help from the Office of Student Accountability and Advocacy. This office assists when students experience problems within the university setting. The assistance is provided through consultation with the staff, to reach a resolution. Additionally, if any student is experiencing a crisis or is a victim of an on-campus crime, this office provides assistance, resources and referrals. 

Career Services

UNO Career Services provide a range of services for current UNO students to explore career options, plan and prepare for the job search, and pursue their career goals. Services include résumé review, cover letter, mock interview, career preparation, self-assessment of work values/ethics, business etiquette/communication, career advising, majors and career pathways, networking and recruitment events, career fairs, and the coordination of internships and experiential educational opportunities. Career Services also manages the Career Compass, which lists part-time and full-time job postings, as well as internships, and volunteer opportunities. Once registered on the database, students receive notifications regarding career fairs, activities, events, hot jobs, and career news.

Counseling Services

Counseling Services offers problem assessment and short-term personal (mental health) counseling to currently-enrolled UNO students. These services are focused on the resolution of students' current personal concerns and problems, which might interfere with academic functioning. The Counseling Services staff can also assist students with referrals for longer-term or specialized treatment, if needed. Additionally, Counseling Services offers career testing and counseling to assist undecided students in choosing a career path, which corresponds to personality traits and their current interests and skills. All personal and career counseling services are confidential within the limits of the law. In addition to personal counseling as well as career testing and counseling, Counseling Services regularly offers psycho-educational workshops addressing a variety of topics including time management, learning styles and study skills, conquering procrastination, stress management and interpersonal skills development.

Office of Disability Services

The University of New Orleans is committed to providing an environment where all students have the opportunity to equally participate in the academic experience, including students with disabilities. Students with disabilities have rights as determined by federal and state laws which require institutions to provide reasonable accommodations for the student’s disability in order to afford an equal opportunity to participate in the college’s programs, courses, and activities.

ODS assists students in meeting many of their educational needs on campus. The office works with students and faculty to secure academic accommodations for students who have documented disabilities.  Accommodations include, but are not limited to, note takers, extended test taking time, course materials in alternate formats, adapted computers on campus, recording devices for lectures and assistive listening devices. ODS can assist in the coordination of accommodations for campus tours and events such as New Student Orientation.  The Section 504 Compliance Officer is the Director of Disability Services. The ADA Compliance Officer is the Director of Design and Construction, Facility Services.

Learning Resource Center

The Learning Resource Center (LRC) houses the Writing Center and a 23-station computer lab available to all students. LRC coordinates all departmental tutoring offered each semester and provides information about the Supplemental Instruction Program on campus.  All tutoring services and resources are free and available to all UNO students.

Student Health Services 

Student Health Services is committed to providing the highest quality health care to the UNO community. Health Services offers evaluation and treatment of illness and injury, as well as educational programming for health promotion and illness prevention. Primary care is provided to students on an appointment basis. Various injections and advice on travel abroad are available to students. Comprehensive physical evaluation and diagnostic laboratory testing are also available to students.  Feedback is an important part of the health teamwork, and students are encouraged to offer ideas and suggestions to improve Student Health Services through a patient satisfaction survey. 

Student Housing 

A University of Louisiana System policy requires that all unmarried, full-time undergraduate students regardless of age or emancipation status, live in campus residence halls as long as space is available.  Under certain circumstances, housing exemptions are granted. 

Pontchartrain Halls

Constructed in 2007, Pontchartrain Hall is UNO’s residence hall comprised of two state of the art four story buildings, Pontchartrain Hall North and South. Residents have their choice of a private room with bath, a two-bedroom unit with one bath or a four-bedroom unit with two baths. Each bedroom is furnished with a bed, student desk, chair, chest of drawers, and built-in closet. Each room has nine ft. ceilings, with bedrooms wired for Ethernet and cable television. Two and four bedroom units have common lounge areas, which are also furnished. Wi-Fi is available throughout both halls.

The facility has card access, security cameras, a small convenience store, an activity area with billiard tables, foosball, etc. There are large social areas to accommodate a wide variety of programs for residents, study areas, two residents’ kitchens and laundry facilities. The patio area is furnished with tables, chairs and three barbeque pits. Rates include all utilities, furnishings, cable television and Internet. Residency in Pontchartrain Hall requires mandatory participation in the Pontchartrain Hall Campus Dining program.

Lafitte Village

The mission of Lafitte Village is to provide housing to married students, single-parent students, and couples in domestic partnerships at an affordable cost. This housing opportunity gives non-traditional students the ability to pursue their education while also raising a family. Lafitte Village is conveniently located on the edge of UNO's campus, providing a calm and quiet atmosphere.

Recently renovated, the complex offers one and two bedroom units, which all include stainless steel refrigerators and stoves, utilities, Internet and basic cable television. Wi-Fi is available throughout the complex. The brand new playground and courtyard is a perfect place for children to play and also provides an outdoor place to study. A coin-operated laundry is available on site.  The facility has card access to the complex, which has surveillance cameras throughout the grounds and parking area.

Privateer Place

Privateer Place is an apartment-style community located on the campus of the University of New Orleans. Students are just a short walk from classes and campus events. Privateer Place strives to facilitate a fun, friendly, vibrant, and diverse community while supporting residents' academic success and encouraging personal growth and empowerment.

Privateer Place offers apartment style living with three floor plans (four bedroom /two bathroom apartment (furnished), two bedroom /two bathroom apartments (furnished) and efficiency style apartments (unfurnished). Both private and semi-private apartments are available for nine and twelve month lease agreements.

Furnished units have a bed, student desk, desk chair, nightstand, and chest of drawers in each bedroom. Each common living area includes a couch, matching chair, coffee table, end table, and built-in dining table with chairs. All apartments include a refrigerator, stove, and dishwasher. Electricity allowance, water, and Internet are all included in the rental installment. On-site amenities include gate controlled access, electronic key fobs, coinless on-site laundry facilities, swimming pool, hot tub, sand volleyball court, basketball, barbecue picnic pavilion, and clubhouse with Wi-Fi.  Privateer Place is open during academic breaks, and residents are able to stay in apartments throughout the lease term.

Student Involvement and Leadership

The Office of Student Involvement and Leadership is committed to providing programs and opportunities through which students may become meaningfully involved in campus life. These programs and initiatives include leadership development, organizational involvement, campus wide entertainment, cultural and educational programs, volunteer service, and recognition. The Office of Student Involvement and Leadership strives to create opportunities so that students can achieve academically and socially in ways that will facilitate their transition into the world as responsible citizens. The areas that fall under the purview of The Office of Student Involvement and Leadership include leadership development and advisement of student organizations, Student Government, Student Activities Council, the Leadership Cabinet, Greek Life and the Service Coalition.

Student Organizations

Student organizations are a vital part of undergraduate and graduate experience at the University of New Orleans. With approximately 130 recognized student organizations at UNO, students have been able to take advantage of the many opportunities outside the classroom. As a member of a UNO organization, students have developed leadership and interpersonal skills, built friendships, and served the community, the campus, and people around them. Types of groups include professional, honors, political, religious, service, social, Greek, special interest, and departmental.

Student Government

All regularly enrolled students are members of Student Government (SG), which provides an opportunity for each student to participate in the general community affairs of the University. SG members assume the responsibilities of self-government consistent with the responsibilities and policies of the University administration. In addition, SG maintains a variety of services such as forums for students to express ideas and concerns with administration. SG also funds other activities and services on campus such as student organization programs, and limited academic travel support for undergraduate and graduate students. 

Student Activities Council

Student Activities Council (SAC) is the university’s official student programming council on campus. The purpose of SAC is to provide educational, cultural, social, and entertaining activities for the UNO community. They are responsible for the planning and implementation of major activities on campus such as the Welcome Back Luau, Fall Concert, the Drive-in Movie, Homecoming Week Festivities, the end of the year crawfish boil, and much more. With student input, SAC comes up with new, fresh events every year. 

Leadership Cabinet

The UNO Leadership Cabinet has served the University of New Orleans for over 30 years and has provided leadership opportunities for all students on campus regardless of their leadership experience.  Members of the Leadership Cabinet plan and execute UNO leadership programs, including retreats, conferences and the annual student leadership award ceremony.

Greek Life

The Office of Student Involvement and Leadership (SIL) provides advisory support and guidance to the university’s thirteen fraternities and sororities. The department offers various programs and services, including active oversight of chapter events, planning and implementation of leadership retreats and workshops, monitoring of academic performance of fraternity and sorority members, and recognition of the positive achievements of the organizations. In partnership with faculty, staff, alumni, and international fraternal organizations, the SIL challenges and educates students in the areas of leadership, cultural awareness, personal and group development, scholarship, and civic responsibility.

Service Coalition

The service coalition is a conglomeration of individual student volunteers and student groups collaborating with non-profits and community service providers to fix long term environmental and social problems in the New Orleans area.  The service coalition plans monthly service days and oversees the student-run recycling program.

Student Support Services

Student Support Services (SSS) is a federally funded grant program designed to provide personal, academic and career guidance to a limited number of eligible undergraduate students enrolled at the University of New Orleans.  SSS provides opportunities for academic development, assists students with basic college requirements and motivates students toward the successful completion of their first undergraduate degrees. The overall goal of SSS is to increase the college retention and graduation rates of its participants.  An eligible participant must be first generation, meet federal income guidelines and/or have a documented disability. 

SSS services include: academic tutoring; advice and assistance in course selection; assistance with information on student financial aid programs, scholarships, assistance in completing financial aid applications and activities designed to improve financial literacy; assistance in applying for admission to graduate and professional programs; and exposure to cultural events and academic programs not usually available to our targeted population.  Student Support Services also provides supplemental grant aid to current SSS participants who are receiving Federal Pell Grants and meet other program requirements. 

Testing Services

Testing Services was founded to provide scoring and analysis of teacher-made objective testing for the university community.  Since its creation in 1972, this mission has broadened to include a wide range of academic and administrative services provided at little or no cost to its users.  Presently, services performed by Testing Services are related to the administration, scanning, scoring and interpretation of tests; evaluations of instruction; academic support services for instruction; data input for research; scan-able document preparation; and administrative data input and analysis.  Testing Services is responsible for the administration of commercial testing at UNO.  Testing Services assists any UNO student, faculty member, staff member, or administrator in support of the University’s institutional goals. 

Enrollment Services

The Office of Enrollment Services includes Admissions, Financial Aid, New Student Orientation, First Year Experience, First Year Advising and University Success.  In alliance with the mission and strategic plan of the University of New Orleans and the Office of Student Affairs and Enrollment Management, the mission of the Office of Enrollment Services to identify, attract, enroll, matriculate, and retain academically qualified students from the Greater New Orleans area and state, as well as nationally and internationally while striving to be the first choice to local students for higher education.  By providing quality and consistent customer service throughout the execution of its mission, the Office of Enrollment Services assists students and their support systems with the admissions process as well as obtaining all available financial resources, thus ensuring that all students have the opportunity to attend and thrive at the University of New Orleans.

First Year Advising

First Year Advising (FYA) is an advising program that assists incoming freshmen and transfer students with less than 30 hours with advising needs. It is common for incoming students to have several questions regarding a major, class schedules, and registration. Incoming freshmen and incoming transfer students with less than 30 hours will meet with the First Year Advising staff members for academic advising sessions. FYA assists students throughout their first year at UNO to ensure they progress on the right academic track.

First Year Experience

First Year Experience (FYE) is a program to assist first year students with transitioning to college. The first year of college can be exciting, stressful, and fun; however, it is often the most challenging. FYE provides supports to make sure the transition is as easy as possible. FYE provides a broad network of support services and programs that address the academic, personal, and social needs of first year students and promote student success. FYE provides outreach and necessary interventions to students who are experiencing academic and social difficulties. FYE works collaboratively with faculty and staff across the campus to provide additional resources for first year students.

New Student Orientation

New Student Orientation (NSO) is an informative campus program for all new freshmen, transfer, and adult students. The program, sponsored by the Office of Enrollment Services, is designed to help ease new students' adjustment to the University of New Orleans. The program addresses new student concerns and questions and provides a comfortable and satisfying transition to university life. The program allows new students to register for classes. The freshman program now includes an overnight component, allowing incoming students the opportunity to experience on-campus living.

Privateer Enrollment Center

The Privateer Enrollment Center (PEC) was opened in July 2013 and is located in the heart of the campus in the Earl K. Long Library.  The Center offers knowledgeable staff who welcome and assist students in all areas of enrollment services including Admissions (Graduate and Undergraduate), Financial Aid, New Student Orientation, First Year Experience, First Year Advising, and Veterans Affairs.  It is designed to expedite the enrollment process as well as facilitate a successful first year for all students.  For example, students are able to get their first introduction to UNO in the state of the art Privateer Pride Room through a campus tour, submit documents for admission, receive federal financial aid counseling or student success coaching, meet enthusiastic and welcoming orientation leaders, learn what courses to select or about ways to get involved on campus, inquire about veterans benefits, or obtain a photo identification card.  The PEC serves as a physical space for students to be connected to resources related to their academic, personal, and professional goals.  It is also the location of Centralized Enrollment Services each semester.  Additional services during those times include representatives from the Office of the Bursar, UNO Federal Credit Union, Campus Dining, Student Health Services, University Police for parking passes, and the University Computing Center’s Help Desk.  After the first contact with students, they are connected to services by teams.  Each team consists of an admissions counselor, a financial aid counselor, a financial aid validator, a reception services assistant, an academic advisor and a student success counselor for first year students. 

University Success

University Success (UNIV) 1001 is a one credit, letter-graded course required for all first-time full-time freshman. Students meet in groups led by an experienced faculty or staff member and a peer mentor (an experienced student) for an in-depth review of skills and issues relevant to academic and personal success at the University. Topics include time management, effective note-taking and test preparation, campus diversity, and strategies to access university resources. Enrollment is restricted to students with less than 30 hours of credit. Enrollment is optional for transfer students within their 30 hours of credit at UNO.

Student Support Programs Administered by the Offices of Academic Affairs and Business Affairs

Academic Advisement in colleges

Academic advisors assist students with planning their educational program in accord with the college's academic policies and degree requirements as well as with students' academic abilities, special interests, and choices for major and career options. Students meet with their academic advisors at least once per semester, including prior to registration.

Honors program

Honors Program is a full-service program that provides academic counseling, special courses, student-led activities, faculty lectures, informational seminars, social events, community service projects, and Quiz Bowl competition. The Honors program strives to create a community where students feel welcomed, encouraged, served, and challenged.  Its mission is to attract great students to the university, serve them, enrich their undergraduate studies, reward them, and graduate them with future opportunities they might not have had, had it not been for their experience in the Honors program.

International Education

The mission of the Division of International Education is to assist the University in its continuing efforts to enlarge its global presence, and to contribute to global understanding by developing and supporting opportunities worldwide for students, faculty, staff, and the general public. An education in the 21st century is incomplete unless students understand and experience the effects of globalization on economic, political, and cultural life. The Division promotes summer study abroad; manages international student exchange; eases entry of international students into the University; serves international students and scholars; and manages low-residency study abroad sites. The Division is the home to the Office of International Study Programs, the International Student Exchange Programs, the Office of International Students and Scholars, and the Intensive English Language Program.

Jefferson Campus

The Jefferson Center, UNO's off-campus site in the heart of Metairie, serves over 3,000 credit and non-credit students from the Metropolitan area.  Because of its convenient location, the Jefferson Campus serves students from Metairie, New Orleans, St. Tammany, Destrehan, Jefferson and the Westbank.  This four story educational facility offers a variety of undergraduate and graduate classes in business, education, liberal arts, sciences and many more.  Classes are offered in the evening hours to give students the opportunity to continue their education.

Recreation and Intramural Sports

The Department of Recreation and Intramural Sports (RIS) offers a variety of programs and services for UNO Students.  The Recreation and Fitness Center is a very popular gathering spot for students who are interested in participating in a variety of fitness and recreational activities. The Recreation and Fitness Center has three basketball courts, indoor running track, two racquetball courts, indoor swimming pool, two group exercise rooms, weight equipment and an extensive amount of cardio-vascular equipment which includes: treadmills, elliptical cross trainer machines, upright and recumbent bikes, rowing machines, AMT cross trainers, and much more. Personal Training and Fitness Assessments are also available.  A variety of intramural sports are offered each semester; flag football, volleyball, soccer, basketball, racquetball, and more. Club sports are also available and new club sports can be created depending on student interest.  Additionally, The Department of Recreation and Intramural Sports Summer Day Camp provides a variety of fun activities for children ages 5-11.

Veteran’s affairs

The University of New Orleans is committed to providing quality education for students with varying backgrounds, age, and experience.  The Office of Veteran’s Affairs, located in the Privateer Enrollment Center, provides information on educational benefits for veterans attending UNO.   

Supporting Documents

Document Description
Document IconAcademic_Advising_Colleges_WebsiteAcademic Advising in Colleges Website
Document IconAccountability_Advocacy_WebsiteOffice of Student Accountability and Advocacy
Document IconCareer_Services_WebsiteCareer Services Website
Document IconCounseling_Services_WebsiteUniversity of New Orleans Counseling Services Website
Document IconDisability_Services_WebsiteOffice of Disability Services Website
Document IconEnrollment_Services_WebsiteEnrollment Services Website
Document IconFirst_Year_Advising_WebsiteFirst Year Advising Website
Document IconFirst_Year_Experience_WebsiteFirst Year Experience Website
Document IconGreek_Life_WebsiteGreek Life Website
Document IconHonors_Program_WebsiteHonors Program Website
Document IconInternational_Education_WebsiteInternational Education Website
Document IconJefferson_Campus_WebsiteJefferson Campus Website
Document IconLafitte_Village_WebsiteDescription of Married/Family Housing
Document IconLeadership_Cabinet_WebsiteLeadership Cabinet Website
Document IconLearning_Resource_Center_WebsiteLearning Resource Center Website
Document IconNew_Student_Orientation_WebsiteNew Student Orientation Website
Document IconPontchartrain_Halls_WebsiteDescription of Residence Hall
Document IconPrivateer_Enrollment_Center_WebsitePrivateer Enrollment Center Website
Document IconPrivateer_Place_WebsiteDescription of Apartment-Style Community
Document IconRecreation_Intramural_Sports_WebsiteRecreation and Intramural Sports Website
Document IconService_Coalition_WebsiteService Coalition Website
Document IconStudent_Activities_Council_WebsiteStudent Activities Council Website
Document IconStudent_Affairs_Enrollment_Management_WebsiteOffice of Student Affairs and Enrollment Management Website
Document IconStudent_Body_ProfileUniversity of New Orleans Student Body Profile
Document IconStudent_Government_WebsiteStudent Government Association website
Document IconStudent_Health_Services_WebsiteStudent Health Services Website
Document IconStudent_Housing_WebsiteStudent Housing Website
Document IconStudent_Involvement_and_Leadership_WebsiteStudent Involvement and Leadership Website
Document IconStudent_Organization_WebsiteStudent Organizations Website
Document IconStudent_Support_Services_WebsiteStudent Support Services Website
Document IconTesting_Services_WebsiteTesting Services Website
Document IconUniversity_Success_WebsiteUniversity Success Website
Document IconUNO_Strategic_Plan_2015-2020University of New Orleans Strategic Plan: UNO 2020
Document IconUNO_Student_Code_of_ConductUniversity of New Orleans Student Code of Conduct
Document IconUNO_Student_HandbookUniversity of New Orleans Student Handbook
Document IconUNO_Website_MissionMission statement published on website
Document IconVeterans_Affairs_WebsiteOffice of Veterans Affairs Website