2.9 The institution, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections and services and to other
learning/information resources consistent with the degrees offered. Collections, resources, and services are sufficient to support all its educational, research, and public service programs. (Learning Resources and Services)
Through the Earl K. Long Library, the University provides adequate library collections and services and other learning information resources that are consistent with the range of degrees offered. The mission of the Library is to serve as an essential partner in the learning, research, and service mission of the University. The Library unites knowledgeable staff, scholarly information, welcoming spaces, and leading-edge technology to inspire learning and enable information literacy and research. It enriches the campus and Greater New Orleans community by preserving and disseminating the local culture and the scholarly and creative output of the University. The highly skilled faculty and staff of the Library encourage innovation, capitalize on appropriate technologies, forge effective partnerships, and strive for excellence.
The Earl K. Long Library, situated in the heart of the campus, provides a wide array of resources and services to support the learning and research needs of the campus community. The four story building houses collections, group and individual study spaces, electronic classrooms, and computer facilities. Over 100 computers are available in the 1st Floor Learning Commons, along with research and technical assistance. Additional computer workstations are available on the 2nd and 3rd floors. Students may borrow a laptop from the Circulation Desk or bring their own to access the Library’s wireless network. The Library provides a variety of learning environments, including collaborative, quiet, and silent study spaces for the UNO community and two electronic classrooms designed to encourage active learning. The first floor also houses a coffee shop and the Privateer Enrollment Center (PEC), which addresses all enrollment and student service needs in one place. The Women’s Center and the Honors Program are also housed in the Library. Table 1: provides a summary of the resources and services on each floor.
Table 1: Library Resources and Services by Floor
|First Floor||Second Floor||Third Floor||Fourth Floor|
The Library is responsible for providing adequate information resources in all formats to support teaching, learning, and research in the disciplines represented at the university. As of June 2013, the Library’s current holdings include 1,275,966 print volumes, 2,479,773 microform pieces, and 122,029 items in audiovisual formats. The Library also offers access to 96,934 current serials titles and 115,733 e-books. Government documents are included in these statistics. The Library is designated as a federal government documents depository, selecting 90% of those available, and is one of eight complete depositories for Louisiana state documents. The Collection Development Policy for Federal Documents provides additional information about the university role as a depository.
The Louisiana and Special Collections Department unites in a single location the Library’s holdings of books, periodicals, ephemera, and visual materials pertaining to the history and culture of Louisiana, with a special emphasis on New Orleans and environs. In addition, the Department acquires, processes, and makes available collections of archives and manuscripts. Holdings number more than 450 collections and continue to grow. Subject emphases include public education in New Orleans, Louisiana legal history, local business history, and the ethnic groups that populated the New Orleans area. The most prominent collections are the Historical Archives of the Louisiana Supreme Court, Orleans Parish School Board Archives, the Higgins Industries WWII collection, and the WDSU Film and TV Archives. More information about special collections is found in the Louisiana and Special Collections Collection Development Policy.
The Library continues to make these collections available virtually through digitization of rare materials and archives, many of which are housed in the Louisiana Digital Library (LDL). UNO currently hosts digital collections containing thousands of photos, blueprints, government records, and manuscripts. Other ongoing digitization projects are in process. These materials can be accessed through the library’s Digital Collections guide. UNO Library collections in the Louisiana Digital Library were accessed 225,177 times in 2012-2013 compared to 142,376 uses in 2011-12. This is a 58% increase in use.
The Library also expanded its digital collections with the launch in 2011 of its institutional repository, ScholarWorks@UNO, a digital collection of the research, scholarship, and creative work of the University of New Orleans. Using ScholarWork’s open access platform, the University's unique academic and artistic achievements are collected, preserved, and disseminated to a global audience of students and scholars. The archive, which surpassed 500,000 downloads in 2013, now houses over 3,400 items, including theses, dissertations, articles, conference presentations, and high-caliber undergraduate student work as indicated in the ScholarWorks Annual Report. In April, 2014, the English Department’s student-edited journal, Ellipsis, became the first UNO digital journal to be created in ScholarWorks.
The Library’s Collection Development Policy provides a framework to ensure that acquired materials support learning, teaching, and research. The policy, which is reviewed regularly, guides the selection of materials based on degree programs and designated areas of research within each department and uses selection parameters such as core and secondary subject areas, language of materials, country of publication, and depth of coverage (e.g., general undergraduate to in-depth research). These subject-specific collection development policies are developed and revised in consultation with departmental faculty to ensure that collecting practices and priorities align with research and teaching emphases.
The Collection Development Policy also specifies a formal structure for communication between faculty and the Library as we move from a collection-centered to an engagement-centered approach. For each academic department, a librarian is designated as a subject specialist and works with a designated departmental faculty liaison, as well as all other faculty. A list of liaison librarians and departments is provided.
In addition to guiding the selection of materials, a section of the Collection Development Policy is devoted to guidelines for weeding, or the withdrawal of materials from the library collection. Curricular needs, currency of information, and the condition of the item are some of the factors that are taken into account when evaluating an item for weeding.
Formal arrangements and agreements to provide library materials and services for students and faculty include the following:
- LOUIS Statewide Consortium: Through membership in the LOUIS (Louisiana Library Network) consortium the Library is able to provide its users the statewide shared automated library system as well as consortial purchasing of a wide range of research databases and full-text journal subscriptions, the interlibrary loan subsystem, and the Louisiana Digital Library. In addition, the UNO Library participates in several LOUIS “mini-consortia” which provide specialized research databases at reduced costs, including Web of Science, Engineering Village/Compendex, IEEE Xplore, and American Chemical Society's SciFinder.
- Reciprocal Borrowing: Students and faculty are not limited to library resources owned by the institution. To supplement its own collections, the Library participates in the Louisiana Academic Library Information Network Consortium (LALINC). Through the LALINC Reciprocal Borrowing Agreement, the University's faculty and graduate students can borrow materials directly from 42 other participating academic libraries throughout the state.
- Interlibrary Loan: In addition, faculty and students can use the Interlibrary Loan Service at no cost to request materials from other libraries or from commercial document delivery services. These materials generally have a quick turnaround time and, if in digital format, are delivered directly to the requestor’s Interlibrary Loan Account.
- Library networks: The Library is also a member of OCLC and the regional network LYRASIS, which provide shared cataloging records, as well as interlibrary loan and cataloging global networks and additional opportunities for consortial pricing on electronic resources.
Student and Faculty Access to Collections and Services
As seen in the schedule, the Library is open over 80 hours per week during the Fall and Spring semesters, with extended hours during mid-term exams and final exams. In the Summer semester, the Library has slightly shorter hours. During intersessions, the Library is open 44 hours per week. Library hours are disseminated on the library website.
The Circulation Desk and the Learning Commons Reference Desk are staffed at all times the building is open, providing in-person information and reference assistance. Research consultation appointments with subject specialists are available for more in-depth assistance. The Louisiana and Special Collections Department provides specialized individual assistance in the use of its collections for UNO and external researchers. Formal library instruction to develop information literacy competencies is designed and delivered by the liaison librarians, in collaboration with faculty. The Instruction Librarian coordinates this program and also has primary responsibility for library instruction for first-year students. The narrative for 3.8.2 provides more detailed information on research assistance and instruction for individuals and classes.
The Library’s collections are discoverable through the online catalog and through OneSearch, a tool that searches across the catalog and most library databases. All of the monographic and serials holdings are listed in the catalog, as are audio-visual materials and government documents. The Library circulates its collections to the university community and affiliated users according to circulation policies appropriate for each group.
The Library web page provides 24/7 access to collections and services for both on-campus and off-campus users. We offer several virtual ways to obtain research assistance: by telephone, through email, Twitter, Facebook, and chat.
Resources and Services for Distance Learners
The Earl K. Long Library has a variety of resources and services to support distance education students and faculty. Distance learners can access the library’s website 24/7 by logging in through our E-Z proxy server to search research databases and locate books and journal articles. A vast number of articles are readily available as electronic full-text and numerous e-books in a wide range of subjects are also available on students’ desktops. For materials not available through the library website, distance learners can request books and articles through the Interlibrary Loan Service. Print books are mailed to distance learners and most journal articles are delivered electronically. Librarians offer personalized research assistance to individual distance learners, and they also collaborate with faculty to provide tailored instruction for classes, along with electronic subject guides. As a starting point, or for guidance along the way, the Interlibrary Loan Librarian serves as the designated liaison for distance learning students and faculty.
Comparison with Other Libraries
A comparison of the overall size of the Library’s collection and the collections of peer institutions indicates that UNO’s students and faculty have access to comparable resources. The peer institutions selected for comparison are those identified by the University of Louisiana System as the current peer list for UNO. These FY 2012 statistics from the U.S. Department of Education’s biannual Academic Libraries Survey do not include the number of current serial subscriptions, which is no longer used as a data element. Thus, the very large number of full-text electronic journals (available as part of research databases or through the publishers) that are readily available to students and faculty are not reflected here and number well over 50,000.
Table 2: Library Collections of Peer Institutions
|Library Name||Books, Serial Backfiles and Other Paper Materials — Held||Microforms - Held||E-Books - Held||Audiovisual Materials - Held|
|University of New Orleans, La||997,068||2,479,773||135,991||122,029|
|CUNY City College, NY||1,417,703||901,638||193,452||257,712|
|Jackson State University, MS||501,407||698,262`||11,233||2,408|
|Prairie View A & M University, TX||388,559||712,773||34,520||3,307|
|Rutgers University- Newark, NJ||1,088,963||1,434,056||37,698||103,879|
|Southern Illinois University Carbondale, IL||3,198,790||4,594,192||211,605||60,072|
|Southern University and A & M College, LA||537,011||747,103||98,328||34,112|
|Sul Ross State University, TX||234,753||561,613||54,863||7,142|
|The University of Texas at El Paso, TX||1,374,672||2,065,288||93,827||7,537|
|University of Baltimore, MD||98,617||648||93,873||8,269|
|University of Massachusetts-Boston, MA||462,500||8,457||499,000||6,057|
|University of Massachusetts-Dartmouth, MA||438,887||69,407||264||7,913|
|University of Memphis, TN||2,273,906||3,750,249||70,921||45,826|
|University of Nevada - Las Vegas, NV||1,858,969||2,752,521||913,649||104,639|
|University of Southern Mississippi, MS||1,280,924||4,975,014||155,174||37,753|
|Wichita State University, KS||1,873,722||543,999||59,400||201,611|
|Library Name||Books, Serial Backfiles and Other Paper Materials - Held||Microforms - Held||E-Books - Held||Audiovisual Materials - Held|
|University of Louisiana System Peers|
|Louisiana Tech University||1,326,862||2,233,385||61,088||563|
|University of Louisiana at Lafayette||1,088,763||1,356,620||15,414||22,877|
Source: National Center for Education Statistics, Academic Libraries Survey, Fiscal Year 2012
Using the same current peer list, a comparison of total library expenditures per FTE Student for fiscal year 2012 (the latest year available for the Academic Libraries Survey) shows that the Earl K. Long Library at the median, with $447.24 per FTE student (just under the average of $460.10 for the eighteen institutions). However, it should be noted that UNO’s library expenditures are significantly above those of their University of Louisiana System peers.
Table 3: Total Library Expenditures per FTE Student
|The University of New Orleans||447.24|
|CUNY City College||377.56|
|Jackson State University||208.80|
|Prairie View A & M University||393.08|
|Rutgers University - Newark||530.33|
|Southern Illinois University (Carbondale)||792.48|
|Southern University and A & M College||237.08|
|Sul Ross State University||533.96|
|The University of Texas at El Paso||542.84|
|University of Baltimore||386.68|
|University of Massachusetts - Boston||406.91|
|University of Massachusetts - Dartmouth||565.99|
|University of Memphis||502.01|
|University of Nevada - Las Vegas||852.62|
|University of Southern Mississippi||484.78|
|Wichita State University||499.75|
|University of Louisiana System Peers|
|Louisiana Tech University||280.85|
|University of Louisiana - Lafayette||238.86|
Source: National Center for Education Statistics, Academic Libraries Survey, Fiscal Year 2012
Assessment of Collections and Services
Through its continuous engagement in the IE process, the Library uses a variety of means for assessing the adequacy and relevance of library collections, services, and facilities, including analysis of data, comparison benchmarking, external assessments from accrediting organizations, and input from faculty and student users. The assessment document from the 2012-2013 cycle reports on changes and improvements made in aligning collections with budget and curriculum and research needs (Goal 1), delivering information literacy instruction for individuals and classes (Goal 2), creating a welcoming, functional, and safe learning environment, and maintaining a quality level of faculty and staff.
The Collection Development Policy provides a framework for systematic and ongoing collection analysis, which serves as the foundation for user-driven and data-driven funding decisions. This analysis includes annual reviews of serials subscriptions (including cost-per-use calculations for current print and electronic journals), review of faculty and student interlibrary loan requests to identify possible gaps in the collection, and the collaboration of liaison librarians and teaching faculty. Liaison librarians work closely with faculty in academic departments to realign subscriptions with current curriculum and research needs. They develop in-depth knowledge of the teaching and research emphases of faculty in their assigned departments through close and continued contact with teaching faculty and students—in the classroom, through email and personal interaction, and through the examination of course descriptions and syllabi.
Increasingly, the Library seeks to engage its users more directly in the selection of materials, through the implementation of patron-driven acquisition models. The Library has initiated patron-driven e-book purchases, as well as a program to purchase titles requested by faculty through Interlibrary Loan. In addition, the Library also provides a Book Purchase Request form online through which faculty and student purchase suggestions are solicited. We will continue to explore other ways to allow patrons to participate directly in selection, since this approach maximizes the impact of purchases, ensuring that they directly benefit our users.
The Library also receives input and understanding of campus needs through participation in formal governance. The University’s Committee on the Library, composed of faculty representatives from each college, provides advocacy for the Library on campus and input for decision making. A librarian serves on the University Courses and Curriculum Committee to ensure that we have direct knowledge of new curricular emphases and can provide input about the adequacy of current Library resources for new programs and courses.
A major source of student and faculty input was the LibQUAL+® survey administered in 2005 and again in 2007. LibQUAL+® is a suite of services offered by the Association of Research Libraries for libraries to solicit, analyze, and act upon users’ perception of service quality, access to information resources, and “library as place.” Users overwhelmingly reported a high level of service from the librarians and staff and were pleased with the electronic access to resources. One of the biggest changes was in response to user dissatisfaction with the outdated and uninviting library space. The university allocated $400,000 in one-time enhancement funds for the Library Redesign Project, which resulted in the creation of the Learning Commons, a collaborative technological learning space, and the furnishing of the Student Reading Lounge.
We have conducted focus groups to get input on specific issues or projects. In 2007 a student focus group was used to provide input on the physical design and services for the Learning Commons. More recently, in Fall 2013, the Library partnered with the Marketing 6555 class. Teams of graduate students conducted studies to assess student’s needs, use, and awareness of library resources and services. These studies were particularly illuminating because they were conducted by students, and the findings provided preliminary data on issues to be addressed and also can serve as models for future marketing studies (Study 1) (Study 2). The Research Assistance and Technology Department conducted a survey of library users (students, faculty, staff, and visitors) in March 2014 to assess adequacy of library facilities and service points and when the data analysis is complete, results will be used to identify short and long-term changes that can be implemented.
Individual input is solicited year-round from users in a variety of ways, including the faculty library liaisons from each department (described earlier), the online Book Purchase Request Form, the User Comment Form on the Library web page, and Suggestion Boxes on each floor. The online and print comment forms, which often indicate areas of service where change is recommended, all receive responses.
The Library also seeks validation of its resources and services through assessments made by external accrediting agencies. The liaison librarians work with colleges and programs to contribute to the accreditation reports and reviews (for example, AACSB, ABET for Engineering and Computer Science, NASM, NAST, NCATE, CACREP, and NASPAA) and there have been no negative findings about library resources and services.
Through its continuous assessment of services and resources and collaborative partnerships with teaching faculty and other campus stakeholders, the Library seeks to meet the needs of our students and faculty, supporting the University’s teaching and research mission.
Other Learning/Information Resources
- In addition to the collections of the Earl K. Long Library, the College of Education and Human Development maintains the Resource Center to serve students and faculty in Education. Located in the Bicentennial Education Building (3rd floor), its collections include: young adult and children’s literature; professional literature (including videos); instructional materials for teaching math, science, and early childhood; and other reference materials.
- The Learning Resource Center, located in Liberal Arts 334, houses the Writing Center and a 23-station computer lab for all students to utilize. It provides information about all departmental tutoring offered each semester and about the Supplemental Instruction Program on campus. As an example of the personal assistance available in the colleges, all seven departments in the College of Sciences have dedicated space for tutoring by peer undergraduates, graduate students, or faculty, and in the College of Business Administration, faculty provide specialized tutoring for Accounting, MBA and EMBA students. All tutoring services and resources are free and available to all UNO students.
- Student Support Services provides academic tutoring as one of the services of this federally funded grant program designed to provide personal, academic and career guidance to a specified number of eligible undergraduate students (first generation, meet federal income guidelines and/or have a documented disability) in order to increase their college retention and graduation rates.
- The Office of Disability Services helps to secure academic accommodations for students who have documented disabilities. Accommodations include, but are not limited to, note takers, extended test taking time, course materials in alternate formats, adapted computers on campus, recording devices for lectures and assistive listening devices.
|COEHD_Resource_Center||Description of College of Education and Human Development Resource Center|
|Digital_Collections_Guide||Digital Collections Information on UNO Library Website|
|Ellipsis_Journal_2014||Ellipsis Digital Journal 2014|
|Interlibrary_Loan_Description||Interlibrary Loan Description on UNO Library Webpage|
|LibQUAL_Results_2005||LibQUAL+ 2005 Results Report|
|LibQUAL_Results_2007||LibQUAL+ 2007 Results Report|
|LOUIS_Consortium||LOUIS Louisiana Academic Library Consortium Mainpage|
|LOUIS_Electronic_Resources||LOUIS Electronic Resources|
|Reciprocal_Borrowing_Agreement||LALINC Reciprocal Borrowing Agreement|
|Research_Consultation||Research Consultation Description on UNO Library Webpage|
|ScholarWorks_Annual_Report_2013_14||Annual Report on Scholarworks for 2013-14|
|Scholarworks_UNO||Scholarworks @ UNO information on UNO Library Website|
|UNO_Accreditation_List||List of Program Accreditation Dates|
|UNO_Learning_Resource_Center||University of New Orleans Learning Resource Center Webpage|
|UNO_Library_Book_Purchase_Request_Form||University of New Orleans Book Purchase Request Form|
|UNO_Library_Circulation_Privileges||University of New Orleans Library Circulation Privileges|
|UNO_Library_Coll_Dev_Policy||Collection Development Policy Introduction|
|UNO_Library_Distance_Education_services||University of New Orleans Library Services for Distance Education|
|UNO_Library_Federal_Docs_Policy||Federal Documents Collection Development Policy|
|UNO_Library_Focus_Group||Input on Learning Commons from Student Focus Groups|
|UNO_Library_Getting_Help||University of New Orleans Library Getting Help Webpage|
|UNO_Library_Hours||Library Hours Posted on UNO Library Webpage|
|UNO_Library_IE Assess_2012_2013||Academic Program Assessment for Library 2012-13|
|UNO_Library_Interlibrary_Pilot||Interlibrary Loan Patron-Driven Acquisitions Pilot - 2011|
|UNO_Library_Learning_Commons||University of New Orleans Library Learning Commons Website|
|UNO_Library_Liason_List||List of Liaison Librarians and Department|
|UNO_Library_Liasons||Library Liaisons and Library Subject Specialists by Department|
|UNO_Library_Marketing_1||Summary of Marketing Project 1|
|UNO_Library_Marketing_2||Summary of Marketing Project 2|
|UNO_Library_Serials_Review||University of New Orleans Library Serials Review 2013-14|
|UNO_Library_Special_Coll_Policy||Special Collections Collection Policy|
|UNO_Office_of_Disability_Services||University of New Orleans Office of Disability Services Webpage|
|UNO_Tutoring_Schedule||Spring 2014 Tutoring Schedule|