Part 3 - Comprehensive Standards
  

3.9.3  The institution provides a sufficient number of qualified staff -- with appropriate education or experience in the student affairs area -- to accomplish the mission of the institution. (Qualified staff)

Compliance
Partial Compliance
Non-Compliance

Narrative

The University of New Orleans employs qualified student affairs and enrollment management personnel to ensure the quality and effectiveness of its student affairs and other student support programs.  Student support programs and services are documented in the University’s response to Core Requirement 2.10.

Student Affairs and Enrollment Management collaborates with the Office of Human Resources to ensure that student affairs staff are qualified and possess appropriate educational and work experiences.

Student Affairs and Enrollment Management is comprised of student affairs and enrollment services staff.  For the purpose of this standard, only certain enrollment services staff who collaborate with student affairs staff are mentioned. 

Table 1: Student Affairs and Enrollment Management Personnel Qualifications

Staff Name Position Education/Experience
Brett E. Kemker, Ph.D. Vice President for Student Affairs and Enrollment Management

Ph.D. University of Florida

7 years leadership experience in student and academic affairs

Previous appointment as Assistant Provost at the University of Southern Mississippi

Pam Rault, Ph.D. Director, Student Health Services

Ph.D. University of New Orleans, Higher Education Administration

17 years of relevant university experience
Dale O’Neill Director, Student Involvement and Leadership

Ph.D. University of New Orleans, Higher Education Administration

5 years relevant university experience
Amy King Director, Student Accountability and Advocacy; Disability Services; Testing Services

M.Ed. University of New Orleans, Counselor Education

17 years relevant university experience
Adrian Pere Director, Counseling Services

M.S.W. Tulane University, Social Work

7 years relevant university experience
Martha Barnes Director, Career Services

Ed.S. University of Alabama at Birmingham, Educational Psychology

M.Ed. Auburn University, Counseling

6 years relevant university experience
Nora Chapius Director, Student Support Services

M.A. University of New Orleans, Sociology

16 years relevant university experience
Toni Spahn Interim Director, Learning Resource Center

M.S. Tulane University, Applied Statistics

20 years relevant university experience
Mike Brauninger Director, Student Housing

B.S. University of New Orleans, Management

10 years relevant university experience

 

Vice President for Student Affairs and Enrollment Management

The Vice President for Student Affairs and Enrollment Management (VPSAEM) serves as the President’s chief advisor on student affairs and enrollment management issues and collaborates with leaders from all facets of the university community to advance academic and student success.  Reporting directly to the President, the VPSAEM is responsible for providing leadership, direction, planning, implementation, supervision, and evaluation of multiple programs and services that collectively enrich the quality of UNO students’ lives now in preparation for lifelong learning and achievement.  The following units report directly to the Vice President for Student Affairs and Enrollment Management: Enrollment Services, Student Health Services, Student Involvement and Leadership, Student Accountability and Advocacy, Disability Services, Counseling Services, Career Services, TRIO programs, Learning Resource Center, Student Housing, and Student Affairs Assessment.  The Vice-President also has supervisory and budget oversight for the following areas:  Admissions, Orientation, Financial Aid, First-Year Experience and the UNIV course (UNIV 1001).  The Vice President is responsible for developing the strategic vision of the unit and managing the Privateer Enrollment Center.  Additionally, the Office of Student Affairs and Enrollment is staffed with an Executive Assistant to the Vice President and a Business Manager.     

Director for Student Health Services

The Director of Student Health Services establishes and oversees all administrative, clinical, and personnel functions of Student Health Services.  The Director develops short and long range vision for the department, researches avenues to assist with financial means to further support short and long range visions, and oversees and assists with coordination of marketing the department.  The Director provides leadership in preparation of budgetary requests and monitors budgeting expenditures at all levels. 

Director for Student Involvement and Leadership

The Director for Student Involvement and Leadership is responsible for developing goals, strategies, and plans for accomplishing objectives within the areas of Community Service Opportunities, Greek Life, Leadership Initiatives, Student Organizations, Student Activities Council, and Student Government.  The Director provides advisory support to the University's social fraternities and sororities.  The Director advises the Interfraternity Council, the National Pan-Hellenic Council, the Panhellenic Association, and the Greek Council.  The Director provides advisory support to the Omicron Delta Kappa Leadership Honor Society as well as the Service Coalition.  

Director for Accountability and Advocacy, Disability Services, and Testing Services

The Director for Accountability and Advocacy, Disability Services, and Testing Services is responsible for implementing and administering a comprehensive student accountability and advocacy program, including education, training, advising of students, faculty, staff, boards and hearing panels.  The Director supervises the functions of the Office of Disability Services and   directly oversees the Testing Services Manager.  The Director is responsible for academic accommodations, assisting with writing and implementing student policies and procedures, and managing budgets for Student Accountability and Advocacy, and Disability Services and Testing Services.

Director for Counseling Services

The Director of Counseling Services is responsible for administrative oversight of all Counseling Services departmental operations including all clinical services, clinical training and outreach services, purchasing, capital outlay, and budgets.  The Director provides a full-range of counseling services for students including mental health assessments, treatment planning, short-term psychotherapy, crisis intervention, referrals, and career testing and counseling.  The Director facilitates regular staff meetings, policy development and revision, individual supervision of staff, and consultation and collaboration with key strategic partners.  The Director provides clinical supervision for unlicensed staff and interns.  The Director provides mental health consultation services for the UNO community including, but not limited to, faculty, staff, students, and parents and family members of students.  

Director for Career Services

The Director of Career Services is responsible for the daily oversight, administration, and direct activities of career planning, preparation, learning, and development with students, faculty/staff, recruiters/employers and community stakeholders.  The Director provides career coaching and advising (e.g., resume writing and review, mock interviewing, career management strategies and tools, assessment) to UNO students.  The office engages freshmen, transfer and change of major students in career pathway development with a focus on student support, career planning, recruitment, and retention.  The Director administers electronic resources including, but not limited to, the jobs database on-line recruiting system and related resources.  The office also develops experiential learning opportunities and connects students with meaningful and applied work experiences to expand the spectrum of career opportunities for students.  Additionally, the office promotes on-campus recruitment and career events and interacts with employers/recruiters/hiring managers to post and announce career opportunities.  

Director for Student Support Services

The Director for Student Support Services selects and supervises the Associate Director, the Tutor Coordinator/Counselor, the Office Coordinator and appoints all student workers.  The Director is responsible for final selection and evaluation of documentation of student eligibility to become program participants.  The Director supervises the development of curriculum models and assures their compatibility with program objectives and negotiates for instructional services with regular University departments.  This position is responsible for the preparation of Student Support Services grant applications assisted by the Associate Director and Tutor Coordinator/Counselor.   The Director is responsible for the preparation and submission of U.S. Department of Education reports and is the liaison with the U.S. Department of Education.  The Director also maintains a close relationship with all student services departments in both Academic and Student Affairs.  

Director for Learning Resource Center (Interim Appointment)

The Director of the Learning Resource Center is responsible for providing leadership to the Learning Resource Center including tutoring services, supplemental instruction, and overall oversight of daily operations.  The Director is responsible for staff supervision, budget management, and marketing services of the center to students, staff, and faculty.

Director for Student Housing

The Director of Student Housing is responsible for providing overall leadership and supervision to a residential housing community.  The Director is responsible for staff supervision and development, preparation and monitoring of student housing budget, cleanliness and maintenance of facilities, administrative policies and procedures, student community development and development of marketing strategies. 

Professional Involvement and Development (See Summary)

All staff members are encouraged to advance their professional development through local, state, and national opportunities.  Staff members regularly attend conferences, present at conferences, and serve in leadership roles in various professional organizations.  

Professional Organizations

The Director for Accountability and Advocacy, Disability Services, and Testing Services holds memberships in professional organizations including: Association for Student Conduct Administration (ASCA), National Behavioral Intervention Team Association (NaBITA), Association on Higher Education and Disability (AHEAD), and the National Association for Student Personnel Administrators (NASPA).

The Director for Career Services became a board certified coach in 2012.  The Director presented at the 2011 Greater New Orleans Finance Career Cluster:  Diversity and the Profession and presented to the Louisiana Career Development Association annual conference. The Director holds the position as a Marketing Coordinator for the Association of New Orleans Career Services Offices (ANOCSO) and received a Certification in 2009 for Career Pathways Leadership.

The Director for Student Health Services has held several leadership roles: a peer program reviewer for the 2014 National Association of Student Personnel Administrators (NASPA) Region III Summer Symposium; Peer Program Reviewer for the 2014 NASPA Civic Learning and Democratic Engagement Conference; Vice Chair for Membership, Executive Committee (2011-2012) for the Task Force on Campus Safety and Emergency Preparedness. Association for College Student Personnel; Host School Coordinator for the 2012 Annual conference for the Louisiana Association of College and University Student Personnel Administrators; Convention Exhibit Hall Committee for the 2011 National Convention for the Association for College Student Personnel; and Regional Coordinator and Conference Chair for the 2009 Central Region Leadership Team for the National Association for Campus Activities.

The Associate Director for Orientation and First Year Programs was a member of the 2011 planning committee for the National Conference for Orientation, Transition, and Retention (NODAC). The Associate Director also was a presenter at the 2012 Educational Initiatives Committee for the Association for Orientation, Transition, and Retention (NODA) and served as a Committee chair of the 2011 NODA Region 6 conference.

The First Year Experience Counselor for Special Projects is a board member of NASPA Region 3 and is a Community Representative for NASPA Multiracial Knowledge, Region 3. Additionally, the  Counselor is a member of the Local Arrangements Team for the 2015 NASPA Conference Planning Committee.

A First Year Experience Counselor is the coordinator for the ACPA Standing Committee for Graduate Students and New Professionals; 2013-present. Another First Year Experience Counselor is a member of the NASPA 2015 Conference Planning Committee.

Publications

Two of the five First Year Experience Counselors published an article with a UNO professor, in the Allied Journal: "College freshmen retention: the first year experience program." 

Staff awards

The Director for Accountability and Advocacy, Disability Services, and Testing Services was awarded the UNO International Alumni Association, Outstanding Staff Award, 2002.

The Director of Career Services was awarded a Certificate of Appreciation for Testing and Training Locations in 2010 and awarded a Certificate of Appreciation in 2009 for Career and Workforce Development.

The Director for Student Health Services was awarded the Student Government Proclamation recognizing contributions to the University of New Orleans, its’ Student Government and the student body (May, 2012).

The Associate Director for Orientation and First Year Programs was awarded the UNO Employee of the Year in 2009; Awarded Outstanding Orientation Advisor from the Association for Orientation, Transition, and Retention (NODA) in 2010; Awarded the UNO Presidential Staff Medallion – 2013; Awarded the Outstanding Mentor Award from the Association for Orientation, Transition, and Retention (NODA) in 2013

A First Year Experience Counselor was awarded the 2013: Bob Huss Outstanding Graduate Student Award, Southwest Association of College and University Housing Officers (SWACUHO).

Teaching

The Director for the Learning Resource Center is also an instructor in the Math Department.  The Director of the Learning Resource Center has taught all levels of Algebra and both of the elementary statistics courses for the Math Department.

The Director for Student Health Services teaches a University Success 1001 section.

The Associate Director for Orientation and First Year Programs co-taught the Orientation Leader Course in Spring 2014 and teaches a section of University Success 1001 every fall semester.

All five of the First Year Experience Counselors teach a section of University Success 1001.

Three First Year Advising staff members teach a section of University Success 1001.

Continuing Education

The Associate Director for Orientation and First Year Programs is pursuing a doctorate in Educational Administration at the University of New Orleans.

The Coordinator for First Year Advising (Enrollment Services) is pursuing a doctoral degree in Counselor Education with an expected completion Fall 2014.

First Year Experience Counselor for Special Projects is pursuing a doctoral degree in Educational Leadership (beginning in Fall 2014).

First Year Experience Counselor is pursuing a doctoral degree in Educational Leadership (Fall 2013 to present).

Orientation

The University has a mandatory new staff orientation that all Student Affairs and Enrollment Management staff attend. The orientation is coordinated through the Office of Human Resource Management.

Annual written evaluations

The Vice President for Student Affairs and Enrollment Management completes annual written evaluations for his directors.  Additionally, all directors are required to complete annual written evaluations for all employees.  This process ensures that staff receive written feedback about their performance job expectations. More detailed information about the evaluation of administrative staff personnel is provided in the response to CS 3.2.10.

Supporting Documents

Document Description
Document IconDir_Career_ServPosition Description for Director for Career Services
Document IconDir_CounselPosition Description for Director for Counseling Services
Document IconDir_Stud_Acct_Adv_Disability_TestingPosition Description for Director of Student Accountability and Advocacy; Disability Services; Testing Services
Document IconDir_Stud_HealthPosition Description for Director of Student Health Services
Document IconDir_Stud_HousingPosition Description for Director for Student Housing
Document IconDir_Stud_Invol_LeadPosition Description for Director for Student Involvement and Leadership
Document IconDir_Stud_SupportPosition Description for Director of Student Support Services
Document IconDirector_of_Learning_Resource_CenterPosition Description for Director of Learning Resource Center
Document IconKemker_VitaVitae for Dr. Brett Kemker
Document IconPos_Des_VPSAEMPosition Description for Vice President for Student Affairs and Enrollment Management
Document IconSummary_Prof_Inv_Dev.pdfSummary of Professional Involvement and Development for Personnel in Student Affairs and Enrollment Management
Document IconUNO_Enroll_Services_Org_ChartEnrollment Services Organizational Chart
Document IconUNO_Org_Chart_Stud_AffairsOrganization Chart for Office of Student Affairs
Document IconVita_BarnesVita for Martha Barnes
Document IconVita_BrauningerVita for Mike Brauninger
Document IconVita_ChapuisVita for Nora Chapius
Document IconVita_KingVita for Amy King
Document IconVita_ONeillVita for Dale O’Neill
Document IconVita_PereVita for Adrian Pere
Document IconVita_RaultVita for Pam V. Rault
Document IconVita_SpahnVita for Toni Spahn