Feedback and Response

3.4.9  The institution provides appropriate academic support services. (Academic support services)


Findings of the Off-Site Reaffirmation Committee

A review of the narrative and program websites provided by UNO confirms the institution provides a wide range of academic support services to students at all levels. Documented services provide resources for students in the areas of academic and career planning, enhancing and broadening the college experience, successfully transitioning from one level to another, health and wellness, and campus involvement and leadership. Examples included academic advisement through the various colleges, the Learning Resource Center, New Student Orientation, the Privateer Enrollment Center, the Honors Program, Student Support Services and Disability Services among others.

The documentation provided also gives clear evidence of a wide range of support services for UNO faculty, including the Advisors’ Council, new faculty orientation, a robust series of trainings and a broad range of resources related to research and sponsored projects and instructional technology.

The documentation does not indicate how these services are accessed by off-campus and distance education students.


Response and Actions Taken

The University of New Orleans provides academic support services to three types of students: 1) students enrolled in traditional campus-based courses, 2) students who are enrolled primarily in campus based courses but also in a distance education course, and 3) students who are enrolled in a degree program offered exclusively via distance education. No students are enrolled in off-campus locations.  University Honors Program is not available to student enrolled in online degree programs. The table below describes how academic support services are accessed by distance education students.

 

SERVICE

HOW ACCESSED

HOW PROVIDED

Academic Advising

Academic advisors for fully online degree programs are listed on the Distance Education and individual online degree program websites.

Students can schedule to meet with counselors in person (if possible), and/or via telephone or video conference with Adobe Connect.

Bookstore

The University Bookstore and its services is fully online and can be accessed from their website.
 

UNO university bookstore services are fully online.

Career Services

Most services are available via the Career Services website.

Students can access some services via the Career Services webpage and can work individually with counselors via phone or email for remaining services.

Counseling

Distance learning students can access any and all information and materials available on the UNO Counseling Services website including information about emergency mental health resources. Due to licensure requirements, state and federal laws and codes of ethics, Counseling Services does not provide Internet, e-mail, or other electronically-based counseling, therapy or referrals

Students can receive information via website and schedule appointments in person or over the phone.

Financial Aid & Scholarships

Financial aid and scholarship information is available via the website.

Students can access forms and receive information via website and call for remaining services.

First Year Advising

General FYA information and specific advisor contact information is accessed via website.

Students can schedule to meet with counselors in person (if possible), and/or via telephone or video conference with Adobe Connect.

First Year Experience

General FYE information can be accessed on their website. Specific FYE services for distance learners can be accessed via the FYE Distance Learners webpage.

Students can access some services via the FYE Distance Learners webpage and can work individually with counselors via phone or email for remaining services.

New Student Orientation

General NSO information can be accessed on their website. The specific NSO program for distance learners can be accessed via the NSO Distance Learners webpage.

Students can take the New Student Orientation online as a presentation.

Student Health Services

Distance learning students can access any and all forms, information and materials available on the UNO Student Health Services website.

Students can receive information via website and schedule appointments in person or over the phone.

Student Involvement & Leadership (SIL)

General SIL information can be accessed on their website. The specific SIL programs available for distance learners can be accessed via the SIL Distance Learners webpage.

Students can access some SIL programs via the SIL Distance Learners webpage and can keep apprised of the remainder of SIL events via the website.

Earl K. Long Library

General Library information can be accessed on their website. The specific library resources available for distance learners can be accessed via the library’s Distance Learners webpage.

Students can receive information and access resources via website and schedule appointments with the Distance Education librarian over the phone.

Learning Resources
Center (LRC)

General LRC information can be accessed on their website. Online writing tutors can be accessed via the LRC’s online tutoring webpage.

Students can access instructional resources and videos as well as online tutoring via the LRC and UNO Media Server webpages.

Office of Disability Services

Distance learning students can access any and all forms, information and materials available on the UNO Office of Disability Services website.

Students can schedule to meet with the Director of ODS in person (if possible), and/or via telephone or video conference with Adobe Connect.

Office of International Students and Scholars

International distance learning students can access any and all forms, information and materials available on the UNO Office of International Students and Scholars website.

Students can receive all forms, materials, and information via website and schedule appointments in person, over the phone, or via video conference with Adobe Connect.

Office of Veterans Affairs

Veterans Affairs information is available via the website.

Students can receive information, forms, and materials via website and schedule appointments in person or over the phone.

University Computing and Communications

Many, if not all, common distance learner UCC services are available via the UCC website.

Students can receive information, forms, and materials via website and receive assistance in person or over the phone.

 

 

Supporting Documents

Document Description
Document IconFR_Online_Academic_AdvisingOnline_Academic_Advising_Website
Document IconFR_Online_BookstoreOnline_Bookstore_Website
Document IconFR_Online_CounselingOnline_Counseling_Website
Document IconFR_Online_Disability_Services_Distance_LearnersOnline_Disability_Services_Distance_Learners
Document IconFR_Online_First_Year_Experience_Distance_LearnersOnline_First_Year_Experience_Distance_Learners
Document IconFR_Online_General_FYEOnline_General_FYE_Distance_Learners
Document IconFR_Online_General_LibraryOnline_General_Library_Distance_Learners
Document IconFR_Online_General_LRCOnline_General_LRC_Distance_Learners
Document IconFR_Online_General_NSOOnline_General_NSO_Distance_Learners
Document IconFR_Online_General_SILOnline_General_SIL_Distance_Learners
Document IconFR_Online_International_Students_and_Scholars_Distance_LearnersOnline_International_Students_and_Scholars_Distance_Learners
Document IconFR_Online_Library_Distance_LearnersOnline_Library_Distance_Learners
Document IconFR_Online_LRC_Distance_LearnersOnline_LRC_Distance_Learners
Document IconFR_Online_NSO_Distance_LearnersOnline_NSO_Distance_Learners
Document IconFR_Online_SIL_Distance_LearnersOnline_SIL_Distance_Learners
Document IconFR_Online_Student_Health_ServicesOnline_Student_Health_Services_Distance_Learners
Document IconFR_Online_UCC_Distance_LearnersOnline_UCC_Distance_Learners
Document IconFR_Online_Veterans_AffairsOnline_Veterans_Affairs_Distance_Learners
Document IconFR-Online_Career_ServicesOnline_Career_Services_Distance_Learners
Document IconFR-Online_Fin_Aid_and_ScholarshipsOnline_Fin_Aid_and_Scholarships_Distance_Learners
Document IconFR-Online_First_Year_AdvisingOnline_First_Year_Advising_Distance_Learners