Feedback and Response

3.3.1.3  The institution identifies expected outcomes, assesses the extent to
which it achieves these outcomes, and provides evidence of
improvement based on analysis of the results in academic and student support services.  (Institutional effectiveness - academic and student support services)


Findings of the Off-Site Reaffirmation Committee

The University of New Orleans established expected outcomes for its academic and student support services, as well as assessment processes for determining the extent to which it achieves these outcomes. The university provides a sample of “close the loop” examples to document improvements based on analysis of the assessment results. While the university does describe the sample (e.g. one unit per office), it does not specify how the units or the examples from the identified units were selected. This information is needed to determine whether the sample is representative of the units and the objectives within the units. For example, several units listed both learning outcomes (e.g. development of skills to foster wellness) and Non-learning outcomes (e.g. increased awareness of services); however, none of the “closing the loop” examples provided by the university were related to the learning outcome objectives established by academic and student support services units.


Response and Actions Taken

Based on the preliminary findings from the SACSCOC Off Site Review Committee received in November 2014, professional development materials were developed for all units engaging in institutional effectiveness and assessment efforts.  The primary focus of these materials was to make explicit the expectations for quality outcomes, measures, targets, findings and closing the loop action plans.  All faculty and staff were required to attend professional development meetings in December 2014 and January 2015.  Following are the materials presented and disseminated at the meetings with academic and student support service units.

 

IE Professional Development Presentation – Academic and Student Support Services

IE Professional Development Handout – Academic and Student Support Services

WEAVE Instructions

 

In order to allow for changes to be made based on the professional development activities, the 2014-15 institutional effectiveness cycle was separated into two cycles in WEAVE:  Fall 2014 and Spring 2015.  All units were charged with reviewing their institutional effectiveness plans and making changes based on the material presented.  These changes were made in the Spring 2015 cycle. 

Closing the Loop

The professional development presentations and materials included detailed expectations regarding closing the loop:  all action plans should document changes made as a result of findings.  Each action plan should clearly map back to the original outcome and associated measure identified by the unit.  Action plans must be based on findings and should state changes implemented.

As is indicated in the preliminary findings, the evidence submitted for this standard included one unit per office, and the sample was randomly selected.  According to the Assessment Data by Section Report for Fall 2014, four of the academic and student support units identify student learning outcomes in addition to their non-learning, operational outcomes. 

Following are examples selected from eight of the eleven academic and student support service units.  Student learning outcomes are included in the sampling, as indicated by asterisk.

 

Career Services*

Outcome

Measure

Finding

Action Plan

Development of a greater understanding of ETHICS AND VALUES pertinent to professional development.

Student self-assessment through Learning Outcome Surveys 

Student Feedback of cooperative education/experiential learning. 93% global rating given by students regarding self-assessment of the students' ethics/values/integrity, including 90% Initiative, 94% Professionalism, 94% Values/Ethics, and 94% Adaptability. Global Career Outcomes Average: 94%. Overall Assessment given by students of their site/experience: Outstanding - 67%; Very Good - 32%; Average - 1%; Reflection rating given by students: Impactful/meaningful - 100%; Greater appreciation of the industry - 95%; Would you repeat the experience? - 95%; and Recommend the experience - 100%.

These student domains will continue in the IE plan, as they build the foundation for the students' career exploration, the process of self-awareness, and the professional journey. Values are emphasized in the University Success curriculum and greatly impacts current and future career well-being. Ethics/integrity - integral in decision -making both as a student and future professional. We will continue to emphasize these domains and explore various ways to engage the students and measure the impact. Expand and explore ways to integrate in the students' developmental experience at UNO. Career Services - collaboration with other academic units, support services, employer pipeline, and alumni/community stakeholders.

 

Counseling Services

Outcome

Measure

Finding

Action Plan

Increase student awareness of services offered through Counseling Services.

Number of informational and outreach events implemented.

During the 2014 fall semester, Counseling Services provided/participated in 18 psychoeducational outreach events for the UNO community including 7 workshops, 5 RA trainings, 3 general information tables, 2 orientation presentations and 1 mental health screening. These events resulted in 862 individual contacts with UNO students, faculty and staff. 

Counseling Services was able to exceed the target number of psychoeducational events for the semester; however, staff reductions resulted in limited availability to conduct outreach and, as a result, 27 requests for presentations were declined. Insofar as Counseling Services may be unable to maintain the current level of outreach services due to limited staffing, in order to maximize outreach efforts and determine where additional effort is needed, data pertaining to awareness of services obtained at the time of client intake at Counseling Services will be utilized to determine the need for additional targeted outreach to increase awareness of services---e.g., email blasts to students and/or faculty/staff.  Requesting additional staff line(s).

 

Disability Services*

Outcome

Measure

Finding

Action Plan

Students disclosing a disability will be able to identify the reasonable accommodations for which they are eligible. 

Student Survey responses.

65% of students requested accommodation forms and picked the forms up within the first 2 weeks of classes. 

Add information to the dissemination of student accommodation forms to encourage prompt action on accommodation requests so that the rate of completion increases by around 10% from fall 2014 

 

Enrollment Services – First Year Experience

Outcome

Measure

Finding

Action Plan

Retain first year students and ensure their wellbeing and academic success.

Evaluate retention rates of first year students from the IRDM office

Freshmen retention rate: 69% Transfer retention rate: 72%  

FYE will continue to track retention rates, but will move on to tracking special population retention rates. Example: this year when we reviewed retention reports, we noticed that first generation students were being retained at a lower rate. We took that information and are creating a mentoring and support program for first-generation students. 

 

Learning Resource Center

Outcome

Measure

Finding

Action Plan

Work with departments and units across campus in order to manage and maintain a high quality Supplemental Instruction program.

SI Leaders will complete satisfaction survey to rate training and support offered by LRC staff and Director. 

100% of the leaders who took survey rated the training received throughout the semester from the SI Director as "Very Appropriate" (Qualtrics survey question #7). When asked to rate the helpfulness of the support that you received from the SI Director, 80% rated it as "Excellent", and 20% rated it as "Very Good" (Qualtrics Survey question #8)  

Edit survey questions in order to get more specific feedback regarding what was most helpful and what was least helpful about the SI Leader training throughout the semester.

 

Student Accountability and Advocacy

Outcome

Measure

Finding

Action Plan

The Student Accountability and Advocacy office will provide students the opportunity to present their position in accountability meetings for misconduct cases, including academic dishonesty.  

Number of cases referred and nature of disposition of cases will be continually and accurately tracked. 

A Majority of cases are resolved at lowest level. Academic dishonesty can be resolved/sanctioned at faculty level in most cases. Only one hearing (appeal) was heard in fall 2014

Information sessions will be planned to allow for better understanding by faculty of the need to document all cases of academic dishonesty and the negative impact not doing so has on the institution.

 

Student Housing

Outcome

Measure

Finding

Action Plan

The UNO Student Housing department will assist in the recruitment and retention efforts by ensuring all student resident requests and complaints be addressed in a timely fashion.

Percentage of outstanding complaints and requests be reviewed, processed, dispatched and completed within 48 hours. 

Outstanding complaints and requests are not being addressed within a 48 hour period due to the loss of 2 maintenance repairer positions in Fall 2014.

Our department has been approved to hire 2 individuals to fill these vacancies. Both of these positions will be filled by the end of January 2015 which will help facilitate reaching our goal. 

 

Student Involvement and Leadership

Outcome

Measure

Finding

Action Plan

Increase number of student leaders who receive monthly newsletter.

The newsletter program “mailchimp” reports how many students on our student leader list serve view the SIL newsletter

Unfortunately, on average, our newsletter was reviewed 243.2 users. i. July 2014 – 246 email views, 1173 total views ii. August 2014 – 238 email views, 325 total views iii. September 2014 – 232 email views, 722 total views iv. October 2014 – 284 email views, 387 total views v. November 2014 – 216 email views, 364 total views vi. AVERAGE – 243.2 email views, 594.2 total views In order to meet the 350 person goal, we are going to actively recruit students to sign up to receive our newsletter, specifically our 303 members of Greek Life However, we do have: a. 1147 total subscribers (compared to 722 in January 2013, 992 in January 2014) b. 100 faculty/staff subscribers c. 1047 student and alumni subscribers i. 108 new student leaders were added after the end of fall org registration (October 1) 

Unfortunately, we did not have as many students register for our newsletter as hoped.  Recruit students, specifically Greeks and emerging leaders, to register for the newsletter. In order to increase newsletter views.

Supporting Documents

Document Description
Document IconFR_ADS_Academic_and_Student_Support_Services_SLO_Fall_2014ADS_Academic_and_Student_Support_Services_SLO_Fall_2014
Document IconFR_IE_Prof_Develop_Handout_Non_Academic_Dec_2014IE_Prof_Develop_Handout_Non_Academic_Dec_2014
Document IconFR_IE_Prof_Develop_Non_Academic_Dec_2014IE_Prof_Develop_Non_Academic_Dec_2014
Document IconFR_WEAVE_Instructions_Dec_2014WEAVE_Instructions_Dec_2014